We aim to treat all our customers in the same way. We will:On a brighter note I did get a phone call from the Jobcenter Plus Complaints team who had listened to the original abusive call and apologised profusely for the treatment I received. Action will be taken and for once, a phone call from the Jobcenter Plus people turned out to be a rather pleasant experience.
- be friendly, fair and helpful
- treat you with respect
- behave professionally
- ensure our offices are as safe as possible for all our customers and staff, and
- respect your privacy.
Slightly better mood today, still rather stressed about the ESA50 though.